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General Pre-Sales Questions

This pages provides frequently asked questions we get before a customer is ready to purchase from us.

ANY MINIMUM CONTRACTS?

No! This is what makes us an excellent hosting provider, As we believe in retaining business through exemplary service (top quality service), rather than a long contract lock-in, you can cancel that subscription at any time, just ensure you check our Terms of Service for cancellation and refund terms.

Charge backs will result in termination of your account & services and your information will be submitted to organisations such as MaxMind.

DO YOU ACCEPT INTERNATIONAL CUSTOMERS?

We accept customers from many countries, if your country is included in our large list located on the registration page, then you can be a customer with us :)

HOW LONG HAVE YOU BEEN IN BUSINESS?

Musicboxset Limited has been around since 2006, helping out singers & bands get online and promoting them, we officially became a limited company in 2013 and opened up our services to everyone in November 2013.

DO YOU ALLOW ADULT CONTENT WEBSITES?

If you purchase a dedicated server with us, yes this is entirely possible so long as you obide with international laws and regulations of and adult content site (e.g. access to anyone under the age of 18 is prohibited). We do not allow adult content sites on our virtual servers nor our other hosting services.

HOW LONG TILL I GET MY SERVER?

Virtual servers can take up to 24 hours to be fully available to the customer

Dedicated servers can take from 24 hours to 3 business days to fully provision and setup your server with the dedicated configuration.

ARE YOUR SERVERS MANAGED?

By default all our servers are un-managed (unless specified). Although we say all our servers are un-managed, our technical support team will however try to assist you in any way we can.

With that said, we do offer three management plans starting at just £35.00 GBP.

View Server Management Plans...

DO YOU HAVE AN UPTIME GUARANTEE?

Our virtual servers are maintained by highly qualified technicians and are based on OnApp with multiple fail safes, meaning if one piece of hardware fails, another will take its place immediately, meaning we can provide a 99.99% Uptime Guarantee.

Our dedicated servers are also maintained by highly qualified technicians and are based in high tier data centers worldwide, although these data centers have different fail safes, we can provide a 99.99% uptime guarantee.

ARE YOU A RESELLER OF ANOTHER COMPANY?

Before 2011, Musicboxset Limited was using ResellerClub to maintain services such as webhosting and such, now we own and maintain all hardware and have access to all our servers with a full dedicated team of technicians available 24/7/365 to maintain them.

WHAT IS YOUR CANCELATION POLICY?

We require 2 days notice before the service is expected to expire, this is to prevent licences and other services from being continued that are required to run the server.

WHAT IF MY HOSTING GETS DDoS'd?

Our servers can tolerate a certain amount of DDoS attacks, however if your account is prone to DDoS - we will contact you in relation to upgrading to a Virtual or Dedicated Server. Virtual Servers with cPanel start at £20/mo.